MTR

Problem

I have a lot of freezing,my internet connection is fast enough…

Solution

Hi ,

Please provide us following information :
For Windows OS:
Please click below link and download the file (select download through your browser):
https://mega.co.nz/#!E0tVmZ6a!TIWOduTkmquUwsNM0LAOFwSQsYEmg8_PoaRrhlINHW4
Unzip and install the program “winmtr”.
While connected to the same line as your zaaptv run the program and in the host field type : wpc.a310.edgecastcdn.net
Let it run for 5 minutes then copy the results and send them to us.

For macOS:
Please click below link and download the file (select download through your browser):
https://rudix.googlecode.com/files/mtr-0.82-0.pkg
After you install the downloaded file open the terminal window (Applications/Utilities/Terminal) and type :
sudo /usr/local/sbin/mtr -c 100 -r -n wpc.a310.edgecastcdn.net
Please note, you may be asked to enter your password for your Mac. This is normal.Copy the results and send them to us.

Also when connected to the same line as your zaaptv click below link and provide us (copy/paste) the output from your browser:
http://wpc.a310.edgecastcdn.net/002DCC/nc/headers.html?url=http://wpc.a310.edgecastcdn.net/crossdomain.xml&req=GET
If you have any questions or you need any further assistance , do not hesitate to contact us.
Thank you for contacting us.

Best Regards
ZAAPTV Team